Basic provisions
These General Terms and Conditions (hereinafter referred to as "GTC") govern the contractual relationship between the parties to a sales/license agreement, where one party is the company:
- Company name
- Alza.cz a.s.
- Registered office
- Jankovcova 1522/53, Prague 7 – Holešovice, 170 00, Czech Republic
- Company ID
- CZ: 27082440
- Tax ID
- CZ27082440
- Registered in the Commercial Register
- Prague Municipal Court, File No. B 8573
- Contact
- 0800 181 45 44 or via the contact form
acting as the seller (hereinafter referred to as "Alza") and the other side acting as the buyer (hereinafter referred to as "buyer").
The buyer may be a consumer or a business entity.
A consumer is defined as any individual who enters into a contract with Alza or otherwise engages in negotiations outside the scope of their business activities or independent professional practice.
A business entity refers to any party independently conducting commercial or similar activities for their own account and risk, with the systematic intention of generating profit. For consumer protection purposes, this definition also includes any person concluding contracts related to their business, manufacturing, or similar activities, or acting in independent professional practice, as well as anyone acting on behalf or for the account of a business entity. If the buyer provides their identification number in the order, they acknowledge that the provisions for business entities in these GTC apply to them.
By submitting an order, the buyer confirms they have reviewed these GTC prior to contract conclusion, including the integrated components specified in Article II (Claims Policy) and the document Shipping Options, and expressly agrees to their current valid version at the time of order submission.
The buyer acknowledges that purchasing products from Alza's commercial offering does not grant any rights to use Alza's or its partners' registered trademarks, trade names, logos, etc., unless otherwise agreed in a specific contract.
The buyer will receive a copy of the GTC as an attachment to the order confirmation sent to the provided e-mail address. The invoice, containing all essential contract details including the receipt according to sales registration laws and tax documentation, will be provided via download link. The buyer consents to this method of delivery. References to these documents will be sent to the Buyer's specified e-mail address or will be accessible after login in the customer profile section "My Alza", subsection "My purchases". If the customer wishes to receive a paper invoice, they may request it using our contact form.
Pre-contractual notices
Alza informs customers that:
Communication costs (internet/phone) are based on the customer’s provider’s standard rates. Alza does not impose additional fees, except for potential transport-related charges;
Payment for the purchase must be made before the customer takes delivery of the goods or services. Any requirement for a deposit or similar payment applies only if the customer requests specific services that necessitate such payment;
Alza does not enter into contracts involving recurring services; when facilitating such contracts, the service provider will specify the minimum binding period for both parties, including details about the price or pricing method for each billing period (typically one month) if the price is fixed;
For licence agreements and contracts for the provision of digital content with an indefinite term, the price covers the entire duration of service unless otherwise agreed;
Prices for goods and services on Alza’s e-shop or in-store are displayed both with and without VAT, including all statutory fees. However, delivery costs vary depending on the chosen shipping method, carrier, and payment option;
If the buyer is a consumer, they have the right to withdraw from the contract (unless stated otherwise below) within a period of fourteen days, starting from:
The day of goods receipt for standard purchases;
The day of receiving the last item if the purchase contract involves several types of items or multiple parts; or
The day of receiving the first delivery if the contract involves recurring shipments;
The withdrawal must be sent to Alza’s registered office or submitted via the withdrawal form on Alza’s website;
Consumers cannot withdraw from contracts concerning:
Services already performed with the consumer’s explicit consent before the withdrawal period expired;
Goods/services whose price depends on financial market fluctuations beyond Alza’s control;
Custom-made or personalised goods that have been modified to the consumer’s specifications;
Perishable goods or items irreversibly mixed with other goods after delivery;
On-site repairs or maintenance requested by the consumer, unless unauthorised repairs or parts were provided;
Goods sold in sealed packaging, which have been unsealed by the consumer and cannot be returned for hygiene reasons;
Unsealed audio/video recordings or software;
Newspapers, magazines, or periodicals;
Transport services or leisure activities where a specific date of performance is agreed;
Digital content that is not provided on a tangible medium if its delivery began with the consumer’s prior express consent before the withdrawal period expired. Alza emphasises that online-delivered digital content is non-refundable once accessed;
When withdrawing from a contract, the consumer bears the costs associated with returning the goods. In the case of contracts concluded by means of distance communication, the consumer also covers the return shipping costs if the goods cannot be sent back via standard postal service due to their nature;
Additionally, if the contract concerns the provision of services and performance has already begun, the consumer is obligated to pay for the portion of services already rendered upon withdrawal;
The contract, as well as the corresponding invoice, is stored in Alza’s electronic archive, and registered Alza users have access to this information in their profile;
If the consumer has a complaint, they can submit it using the contact form here, or contact a supervisory or regulatory authority.
The contact e-mail address is [email protected]. However, Alza recommends using the contact form directly.
The buyer acknowledges that the goods sold by Alza are primarily intended for the market in the Czech Republic and that electronics are equipped with a Europlug. Any deviations resulting from this fact shall not be considered product defects.
The buyer further acknowledges that when filing a warranty claim, the goods may need to be returned to the Czech Republic
For pre-ordered goods by the buyer, the price is only provisional, and the final price may differ. Alza will inform the buyer of any price changes. The purchase price of the goods will only be determined once the goods arrive at Alza's warehouse. Any difference between the paid estimated price and the final purchase price will either be refunded by Alza or requested as an additional payment from the customer before delivery, unless the buyer chooses to cancel the pre-order. Alza reserves the right to modify the delivery date for pre-ordered goods. If circumstances assumed by Alza at the time of the buyer's pre-order change to such an extent that it is no longer reasonable for Alza to remain bound by the pre-order, Alza is entitled to cancel the pre-order without further obligation and subsequently inform the buyer.
Contract
Conclusion of contract
The buyer submits an offer to enter into a contract by placing the requested item (goods, service, or digital content) into the shopping cart and confirming the binding order by clicking the "Buy Now" button. If they are a registered Alza user, they click the "Express Purchase" button instead. An Alza representative may assist the buyer with the order by phone or email. Before the buyer finalizes their order, they have the option to modify the requested item, delivery method, payment option, and any other details provided in the order form. Alza will promptly confirm receipt and acceptance of the order. Alza is not responsible for any errors that may occur during data transmission. The purchase agreement is concluded once the goods are shipped to the buyer or, in the case of a service or digital content, once they are made available to the buyer.
An attachment to this confirmation includes the current version of Alza’s General Terms and Conditions (GTC), including its complaint policy. The resulting contract (including the agreed price) may only be amended or terminated by mutual agreement of both parties or for legal reasons, unless otherwise stated in the GTC.
The finalised contract will be archived by the seller for at least five years from its conclusion or longer if required by applicable laws for the purpose of proper fulfillment. It will not be accessible to third parties. Details regarding the individual technical steps leading to the contract formation are outlined in these terms and conditions, where the process is clearly described.
Delivery of the purchased item
By entering into the purchase agreement, Alza commits to delivering the goods or granting the digital content/licence that is the subject of the purchase, enabling the buyer to acquire ownership/licence rights. In turn, the buyer agrees to accept the goods/digital content and pay Alza the purchase price.
Alza retains ownership rights to the goods until the buyer has paid the full purchase price. The same principle applies to the purchase of licenses or services.
Alza delivers the goods to the buyer along with any related documentation and enables the buyer to acquire ownership/license rights in accordance with the contract.
Alza fulfills its obligation to deliver the goods by allowing the buyer to take control of them at the designated delivery location and notifying them in a timely manner.
If Alza is responsible for shipping the goods, it transfers them to the buyer (business customer) by handing them over to the first carrier for transport. The buyer may then enforce their rights under the transport agreement directly against the carrier. For consumer buyers, delivery is considered complete once the carrier has handed over the goods.
Alza delivers the purchased item in the agreed quantity, quality, and manner.
If no specific packaging requirements have been agreed upon, Alza will package the goods according to standard practices or, if none exist, in a manner that ensures their protection and preservation. The same applies to packaging for transport.
Transfer of risk of damage
An item is considered defective if it lacks the agreed-upon properties. Defects also include issues with related documentation necessary for the item's use.
The buyer's right to claim defective performance is based on a defect present when the risk of damage transfers to the buyer, even if the defect becomes apparent later. This right also applies to defects that arise later due to Alza's failure to fulfill its obligations.
The buyer should inspect the item as soon as possible after the transfer of risk to verify its properties and quantity.
The risk of damage transfers to the buyer upon taking possession of the item. The same applies if the buyer fails to take possession despite Alza having made the item available.
Damage occurring after the risk transfers to the buyer does not affect their obligation to pay the purchase price, unless Alza caused the damage by breaching its obligations.
If either party delays in taking possession of the item, the other party may, after providing prior notice and a reasonable grace period, sell the item at the delaying party's expense in an appropriate manner. The same applies if a party delays payment required for the item's handover.
Liability of Alza
Alza is liable to the buyer for ensuring the item is free from defects upon delivery. Specifically, Alza guarantees that at the time the buyer takes possession of the item:
the item possesses all characteristics agreed upon by both parties, or in the absence of such agreement, those characteristics described by Alza or the manufacturer, or those which the customer could reasonably expect based on the nature of the product and associated advertising;
the item is suitable for the purpose stated by Alza or for which such items are ordinarily used;
the item meets the specified quantity, dimensions or weight; and
the item complies with all applicable legal requirements.
If a defect appears within 12 months of delivery, the item is presumed to have been defective at the time of delivery.
The buyer may exercise their rights regarding defects that appear in consumer goods within twenty-four months of delivery, unless otherwise stated. This does not apply to:
Items sold at a reduced price due to a disclosed defect;
Wear and tear resulting from normal use;
Second-hand items with defects consistent with their condition at the time of delivery; or
Cases where the item's origin makes such defects evident.
The buyer is entitled to claim rights for defects in consumer goods (e.g., cosmetics, drugstore items, etc.) within twenty-four (24) months, unless the product has an expiration date; in that case, the period is shortened to the date indicated on the product’s packaging.
The consumer acknowledges that if any gifts are included with their order, they cannot claim defects in these gifts within the standard 24-month period. Instead, defective gifts can only be claimed within 14 days of receipt. Business customers are not entitled to claim for defective gifts at all.
Specific timeframes are further detailed in the claims policy.
The buyer is not entitled to claim rights for defective performance if they knew about the defect before taking possession of the item, or if they caused the defect themselves.
If the item has a defect for which Alza is responsible and it is a discounted or used item, the buyer is entitled to a reasonable price reduction instead of a replacement.
Material breach of contract
If the defective performance constitutes a material breach of contract, the buyer is entitled to:
Rectification of defects through delivery of a new defect-free item or supply of a missing item, provided this is reasonable considering the nature of the defect. If the defect only affects one component of the item, the buyer may only demand replacement of that specific part. If replacement is not possible, the buyer may withdraw from the contract. However, if replacement would be unreasonable given the nature of the defect - particularly if the defect can be remedied without undue delay - the buyer has the right to free repair;
have the defect remedied through repair of the item;
receive an appropriate reduction of the purchase price; or
withdraw from the contract.
The buyer must inform Alza which remedy they have chosen when reporting the defect or without undue delay thereafter. The buyer cannot change their selected remedy without Alza's consent, except when the buyer requested repair of a defect that proves irreparable. If Alza fails to remedy defects within a reasonable timeframe or notifies the buyer that it won't correct them, the buyer may instead demand an appropriate price reduction or withdraw from the contract.
If the buyer doesn't select their remedy in time, their rights will be limited to those for a non-material breach of contract (see below).
The buyer – consumer is also entitled to a reasonable price reduction if Alza cannot deliver a new item without defects, replace a defective component, or repair the item, or if Alza does not resolve the issue within a reasonable time, or if resolving it would cause significant inconvenience to the consumer.
Minor breach of contract
If the defective performance constitutes a minor breach of contract, the buyer has the right to demand repair or a reasonable reduction in the purchase price.
As long as the buyer has not claimed a price reduction or withdrawn from the contract, Alza may supply the missing item or remedy a legal defect. Other defects may be resolved at Alza’s discretion by repairing the item or delivering a new one.
If Alza does not correct the defect in a timely manner or refuses to do so, the buyer may request a price reduction or withdraw from the contract. The buyer cannot change their chosen remedy without Alza’s consent.
General breach of contract
The buyer is entitled to a new item or replacement of a component even if the defect is repairable, if the item cannot be properly used due to repeated defects after repair or because of a larger number of defects. In such cases, the buyer may also withdraw from the contract.
When a new item is delivered, the buyer must return the originally delivered item (including all accessories) to Alza at Alza’s expense.
If the buyer fails to report the defect without undue delay after they could have discovered it during a timely inspection and with reasonable care, they lose the right to claim for defective performance in court. This also applies to hidden defects if the buyer does not report them without undue delay after they could have discovered them with due care, and at the latest within two years after delivery of the item.
Quality guarantee
Through this quality guarantee, Alza commits that the product will remain functional for normal use or maintain its standard properties during a specified period. This guarantee equally applies when a warranty period or product lifespan is indicated on the packaging or in advertising materials. The guarantee may also apply to individual product components.
The warranty period begins upon delivery of the product to the customer. For products shipped according to contract terms, the period starts upon arrival at the destination. If a third party other than Alza is required to commission the product, the warranty period begins on the commissioning date, provided that the customer ordered the commissioning service within three weeks of product receipt, and the customer properly and timely cooperated in completing the necessary procedures.
The buyer forfeits all warranty rights if the defect occurs after the transfer of risk to the customer and results from external causes.
Use of electronic content
The buyer must comply with the obligations set out in these terms and conditions, copyright laws, and the specific licence terms of the purchased product (e.g., EULA) when using all digital content purchased from Alza (including software, PC games, console games, etc.). If the buyer violates these obligations, they are liable for any resulting damage, and such actions may also have criminal consequences.
If the customer is a natural person, they are authorised to use all electronic works solely for personal purposes, provided such use does not aim to obtain direct or indirect economic or commercial benefits, unless otherwise stated in the licence terms. The customer is not permitted to copy or otherwise reproduce the purchased electronic content, create excerpts or partial copies, or handle the content in any manner that violates copyright laws, other legal provisions, and/or the licence terms of the respective product. Access to the electronic content may be denied or the licence deactivated if the content was obtained through unlawful means.
These provisions equally apply to electronic content gifted by Alza to the buyer.
Withdrawal from contract
Alza recommends that the buyer backs up all personal data and deletes it from the device before withdrawing from the contract.
Consumer’s right to withdraw from contract
The consumer has the right to withdraw from the contract within a period of 30 days. This period begins from the date of contract conclusion and, in the case of:
a purchase contract, from the day the goods are received;
a contract involving multiple types of goods or several partial deliveries, from the day the last delivery is received; or
a contract involving regular recurring deliveries, from the day the first delivery is received.
Alza allows the consumer to withdraw from the contract by filling out an online form, available on the "Claims & Returns" page. The "Claims & Returns" is an integral part of these Terms and Conditions.
Alza also allows withdrawal via completion and submission of a sample withdrawal form, and confirms receipt of the withdrawal in writing without undue delay. However, note that in this case, the return shipping costs must be covered by the customer.
After completing the online form, the consumer will receive a claim number and an e-mail with a link to the DHL shipping service, where they can generate a return label. The package should then be brought without undue delay to a DHL drop-off point. The return shipping costs will be covered by Alza.
Upon withdrawal, the consumer must return the goods in full, including all supplied accessories, complete documentation, undamaged, unblocked, unencrypted, clean, and preferably in the original packaging, in the same condition and value as when received. For withdrawals involving a device with a fuel tank, the tank must be empty at the time of return.
If the product is a consumable (e.g., cosmetics, personal care items, etc.), the contract can only be cancelled if the product is returned unopened, unused, and in its original intact packaging.
If the consumer decides to withdraw within the allowed period, to speed up processing Alza recommends that the goods be sent to Alza’s address together with a cover letter (optional) stating the reason for the return, the purchase receipt number, and the bank account number for the refund.
The consumer is liable to Alza for any diminished value of goods resulting from handling beyond what is necessary to examine the nature, characteristics, and functioning of the goods.
If the consumer withdraws from the contract, Alza will refund all payments received under the contract without undue delay and no later than 14 days after the withdrawal, using the same payment method.
However, Alza is not obliged to issue the refund before receiving the goods or proof that the consumer has sent them back.
The consumer acknowledges that any gifts provided with the order are given under the condition that if the consumer exercises their 30-day right of withdrawal, the gift agreement becomes void. The consumer must return all gifts along with the purchased goods, including any benefits derived from them. Failure to return gifts will be considered unjust enrichment. If returning the gifted items proves impractical, Alza reserves the right to demand monetary compensation equal to the items' standard value.
Withdrawal in other cases
If the customer is a business, they do not have the statutory 14-day return right applicable to distance sales. This legal protection applies only to consumers.
However, Alza has voluntarily decided to extend the same return rights to business customers under the same terms.
So, if you made a purchase as a business customer, you may also withdraw from the contract within 14 days under the same conditions.
Withdrawal from Alza contract in case of pricing errors
Unless otherwise required by law, Alza reserves the right to withdraw from the contract in cases of obvious pricing errors.
A withdrawal from the contract under this clause can be made within 14 days from the date the purchase contract was concluded between the customer and Alza, with Alza either canceling the order or otherwise declaring the withdrawal from the contract.
If the customer has paid any portion of the purchase price, this amount will be refunded to their bank account within 14 days of cancellation.
Security and data protection
The seller confirms that all personal data remains confidential and will only be used to fulfill the customer's contract and for the seller's marketing activities (including those conducted with the seller's partners). This data will not be published or shared with third parties, except in situations related to product distribution or payment processing for ordered goods (disclosure of name, account number, and delivery address) or for specific marketing campaigns. The seller ensures no infringement of the data subject's rights, particularly regarding human dignity, and protects against unauthorised intrusion into private life. Personal data voluntarily provided by the customer for order fulfillment and the seller's marketing purposes will be collected, processed, and stored in compliance with legal regulations. The customer consents to this data processing for contract fulfillment and the seller's marketing activities (including business communications sent by the seller or third parties Naspers OCS Czech Republic s.r.o., ID: 023 87727, telemarketing, and SMS) until submitting written objection to:
Alza.cz a.s.
Jankovcova 1522/53
170 00 Prague 7
Czech Republic
Written objections may also be submitted electronically via the contact form here.
The full terms of data processing and the specific types of personal data involved are available here.
During complaints processing, customers must provide: name, surname, address, phone number, e-mail, and signature, which can be physical or digital. All such personal data will only be processed for claim resolution per legal requirements.
The buyer has the right to access their personal data, the right to correction, and the right to request clarification or rectification of any faulty processing, as well as other legal rights related to their data.
Alza may also process cookies, with the buyer’s consent, to support the provision of information society services. This is in accordance with Directive 95/46/EC regarding the purpose of cookies or similar technologies. Alza ensures that users are informed about what data is stored on their device. You can find Alza’s cookie policy here. Users can refuse cookies (or similar tools) from being stored on their device, for example, by activating anonymous browsing in their browser.
Finally, to prevent criminal activity and reduce damages, Alza reserves the right to reject an order originating from a blocked IP address, if it is listed on a so-called blacklist. If the buyer experiences any issues with their order, they can contact Alza via the contact form or call center.
Business hours
Orders can be placed through Alza's online store 24 hours a day, 7 days a week.
Alza is not responsible for any failure to maintain these business hours due to system outages or force majeure events.
Pricing
All prices listed are contractual prices. The prices listed in the online store are always current and valid.
The prices shown for individual products are final, meaning they include VAT and any other taxes or fees the consumer must pay to acquire the goods. This does not include potential shipping fees, cash-on-delivery charges, or telecommunication costs, which are only displayed during the checkout process and vary based on customer selections.
Promotional prices apply either while supplies last, if limited quantities are indicated, or during a specified time period.
The "original price" (typically displayed crossed-out on the website as part of discount information) refers to the lowest price at which the relevant goods/services/licences (hereinafter referred to as "goods") were offered by Alza in its online shop during the 30 days preceding the discount.
When calculating the original price, individual price reductions and discounts not directly included in the current selling price (such as discount codes that aren't automatically and universally applied) are not considered. This calculated original price remains valid even if the goods receive gradual discounts over a shorter period, though never for more than 90 days.
The buyer acknowledges that if goods are ordered at a price published due to an error in Alza's internal systems, Alza reserves the right to cancel the order or withdraw from the contract. This applies even after the customer receives an order confirmation e-mail or after goods have been delivered. In such cases, Alza will notify the customer. Examples of erroneous pricing include:
Prices that are clearly incorrect at first glance (e.g., does not reflect the actual value);
Prices missing one or more digits;
Discounts exceeding 50% when the goods aren't part of a special marketing campaign or sales event marked with a specific symbol.
Alza notes that its information system may automatically display incorrect prices or discounts on products. If there is any doubt about whether goods are genuinely discounted or if an obvious pricing error exists, the buyer is obligated to contact Alza to verify the price accuracy.
Alza reserves the right to declare a purchase contract invalid if there has been misuse of personal data, payment cards, or similar circumstances, or due to intervention by administrative or judicial authorities. The customer will be notified of such actions. The buyer acknowledges that no valid purchase contract can be formed under these circumstances.
Alza also reserves the right to declare a purchase contract invalid in cases where discount vouchers or coupon codes are used in violation of their terms of use. This applies particularly in the following situations:
The voucher is applied to ineligible products;
The voucher is combined with other discounts, even if such combination isn't explicitly prohibited;
The purchase amount doesn't meet the minimum required threshold for voucher use;
Alza determines the voucher has already been used previously.
Alza for Students
Alza offers its registered users who are also students and holders of ISIC/ITIC cards (hereafter referred to as "students") the opportunity to register for the Alza for Students program and benefit from the advantages described below. More information is available here.
A registered Alza user who is a student and holds an ISIC/ITIC card can sign up for the Alza for Students program.
Registration and licence verification: To join the Student Program, the ISIC/ITIC card must be registered in the student's Alza user profile. This can be done at the final step of checkout in the "Address" section, in the "Alza for Students" section at alza.de/student, or under “My Alza” account settings via Shop as a student.. After registering the ISIC/ITIC card, its validity is verified in the ISIC database using the first and last name along with the card number. Each ISIC/ITIC card can only be registered to one user profile in the Alza e-shop. The name on the ISIC card must match the name under which the student is registered with Alza.
The ISIC card’s validity is checked at every purchase. If the card expires, Alza reserves the right to automatically remove it from the student’s user account. This will also automatically cancel the student’s participation in the program without further notification from Alza.
Student program benefits: As part of the program, students gain access to discounted "student prices" on select items in the Alza online shop. Student prices are displayed on the Alza website for each eligible product. These products are not visually distinguished or separated from items not eligible for student pricing. Alza continually updates its selection of products available at student discounts.
Another benefit of enrolling in the Alza for Students program includes special promotions (discounts) on select brands, categories, or product groups. An overview of these discounts can be found in the Alza for Students section at www.alza.de/student. These discounts are only valid for a limited time, as indicated for each product.
Discounted prices and promotions are only visible to registered users with a valid ISIC card or verified student status and are automatically applied when adding eligible items to the shopping cart.
Orders
The final price will be stated in the order and in the confirmation message acknowledging the acceptance of the order.
Orders can be placed in the following ways:
Through Alza's online store (hereinafter referred to as the "e-shop");
via e-mail at [email protected].
All telephone orders can be placed through the Alza Call Center, available daily from 08:00 to 20:00 (Central European Time, UTC+01:00), 7 days a week.
Alza recommends that customers place orders via their registered user profile on the e-shop. If using a public internet connection, customers are also advised to log out of their profile after completing the order.
The customer will receive an e-mail with the exact delivery time of the ordered goods. Delivery time and shipping cost depend on the shipping method selected in the second step of the shopping cart during checkout.
Payment terms
Alza accepts the following payment options:
Payment in advance via bank transfer;
Card payment using MasterCard or Visa through an online payment portal;
Payment via PayPal;
Payment via Klarna.
The goods remain the property of Alza until full payment and receipt by the buyer, but the risk of damage passes to the buyer upon delivery.
Once the order is submitted, the buyer’s billing details cannot be changed.
Under the Sales Recording Act, the seller is required to provide the customer with a receipt while simultaneously registering the transaction online with the tax authority. In case of technical issues, this must be completed within 48 hour.
Paying with cryptocurrencies
Alza customers now have the option to pay with cryptocurrencies (e.g., Bitcoin). However, refunds for returned goods will only be issued in the currency specified on the invoice (Euros). The exact refund amount can be found on the invoice.
Delivery terms
Delivery options
Alza ensures or arranges delivery through transport services and electronically (for digital content delivery).
Alza is not liable for delayed deliveries caused by force majeure or information system disruptions.
All available delivery methods, their current conditions, and pricing can be found on the website under Shipping & Delivery page.
National holidays at the delivery destination as well as in the Czech Republic may affect delivery times.
Additional conditions
Goods purchased at a 0% VAT rate by a buyer that is a legal entity and a VAT payer at the time of purchase will only be handed over to a statutory representative of that legal entity or to a person presenting a certified power of attorney. Goods purchased at a 0% VAT rate by a self-employed buyer who is a VAT payer at the time of purchase will only be handed over upon presentation of valid identification (ID card or passport).
If goods are purchased by a buyer who is a VAT payer at the time of purchase and charged at a 0% VAT rate, the delivery address must be the registered office or place of business as listed in the commercial, trade, or similar register.
The buyer is obliged to inspect the shipment immediately upon delivery together with the carrier, verifying the condition of the delivery (number of parcels, intact sealing tape with the company logo, any damage to the box) based on the attached delivery note. The buyer has the right to refuse a shipment that does not comply with the purchase contract, for example if the delivery is incomplete or damaged. If the buyer accepts such a damaged delivery from the carrier, the damage must be recorded in the carrier’s delivery report.
Any incomplete or damaged shipment must be reported immediately via e-mail to [email protected], and a damage report must be completed with the carrier and sent to Alza without undue delay by fax, e-mail, or post. A delayed claim regarding incompleteness or external damage does not deprive the buyer of the right to make a complaint; however, it may allow Alza to demonstrate that there was no breach of the purchase contract.
Warranty terms
The warranty conditions for goods are governed by Alza's claims policy and the relevant legal regulations. The purchase receipt usually serves as the warranty certificate (for details, see the Claims Policy).
Final provisions
The United Nations Convention on Contracts for the International Sale of Goods does not apply.
All disputes between Alza and the buyer may be resolved out of court through Alternative Dispute Resolution (ADR) or the Online Dispute Resolution (ODR) procedure. In such a case, buyers may use the Online Platform for out-of-court settlement. Information about alternative dispute resolution can be found here. Before proceeding with an out-of-court resolution, Alza recommends the buyer first try to resolve the issue by contacting Alza directly via the contact page.
The contract is concluded in German, and in the event of any dispute regarding the interpretation of terms, the interpretation in the German version of the contract shall prevail.
These General Terms and Conditions, including their components, are valid and effective as of January 17, 2024, and supersede all previous versions.
The UN Convention on the International Sale of Goods (CISG) is not applicable under Article No. 6 and shall not be enforced.