Insta360 Luna Ultra FlexiCare 1 Year
Insta360 Luna Ultra FlexiCare 1 Year
Insta360 Luna Ultra FlexiCare 1 Year Action Camera Accessory
Insta360 FlexiCare for Luna Ultra is a paid service plan designed for cases of damage to an official Insta360 product during normal use or as a result of an accidental impact or other accident. Depending on the chosen option, you get protection for 1 or 2 years, during which time you can use up to 2 or up to 4 replacement products, respectively. A set replacement fee is charged for each claim made, with Insta360 arranging the replacement of the damaged device and covering shipping both ways. The plan becomes effective from the moment of activation and applies only to official Insta360 products, not to products created in collaboration with other brands. FlexiCare complements the standard one-year Insta360 warranty, which is designed for the free resolution of manufacturing defects and faults for which the user is not responsible.
Key Features of the Insta360 Luna Ultra FlexiCare - 1-Year Service Plan Action Camera Accessory
- Protection against accidental damage – covers damage caused during normal use or an accident
- 1-year plan – allows up to 2 replacements within one year
- 2-year plan – allows up to 4 replacements within two years
- Damaged product replacement – Insta360 will arrange a replacement for the damaged device
- Two-way shipping – Insta360 covers the transport costs associated with the replacement
- Replacement fee – a set fee is payable for each claim
- Valid from activation – the selected protection period starts when the plan is activated
- For official Insta360 products – FlexiCare only applies to official brand products
- Complements the standard warranty – handles damage situations not covered by the free warranty
- Compatibility: Luna Ultra – designed for the Insta360 Luna Ultra product
Protection Against Common Accidents
Insta360 FlexiCare covers various types of accidental product damage. The protection includes, for example, a damaged lens, a broken screen, water damage, or damage caused by impact and drops.
Damaged Lens
Lens damage during an accident or normal use.
Broken Screen
Damage or breakage of the screen due to impact or accident.
Water Damage
Product damage resulting from contact with water.
Impact and Drop
Damage caused by an impact or an accidental drop.Free Two-Way Shipping
When you send your product for replacement, Insta360 covers shipping in both directions. This means you don't pay for transport either when sending the damaged device or when receiving its replacement.
Automatic Activation
Insta360 FlexiCare automatically links to your device after the plan is purchased. This means your protection starts without any need for further manual setup.
Expert Support Around the World
If needed, you can contact the expert team at authorised Insta360 service centres worldwide. The service is only available for official Insta360 products purchased from the official store or authorised dealers. Proof of purchase is required to use international service centres. Replacement fees may vary depending on the specific service centre.
Professional Service
All replacements are carried out by certified Insta360 technicians using genuine replacement parts. Customer support is also available via email or live chat if needed.
How FlexiCare Works
1. Request a replacement online Simply submit a replacement request through the Insta360 online service.
2. The expert team will handle the replacement Insta360 will process the request and arrange the next steps with certified technicians.
3. Receive your replacement product After the replacement is complete, Insta360 will send the replacement device back to you.
With Insta360 FlexiCare, you can be sure of fast, expert assistance and an easy replacement in the event of unexpected damage to your device.
Specifications
Compatibility
Specifications can be changed without notice. Images are for illustrative purposes only.
