Delivery via DHL
Shipping orders via DHL represents one of the world’s leading solutions for international parcel and express delivery. With a wide range of shipping options, an advanced logistics network, and state-of-the-art technology, DHL ensures reliable delivery and tracking of shipments.
Basic information
- Delivery area: Nationwide delivery within Germany
- Orders are processed and shipped within 1 business day. Further information is provided in the table below.
- Available only for orders up to 31.5 kg with maximum dimensions of 120 × 60 × 60 cm.
- Delivery dates and estimated delivery times will be provided via email once the order has been confirmed.
Your delivery
- On the shipping day, you will receive an email with your tracking number.
- To track your shipment, use the Post & DHL-App or track it directly on DHL's website.
- An estimated delivery time will be provided on the day of delivery. If the proposed time is inconvenient for you, you may reschedule directly with the carrier.
- Deliveries are not made on weekends or public holidays.
| Weight | Delivery time* | Carrier | Price |
|---|---|---|---|
| Up to 2 kg | 2–3 business days | DHL | €4.99 |
| Over 2 kg to 31.5 kg | 2–3 business days | DHL | €5.49 |
*Please note that delivery times may be extended for orders placed via invoice or bank transfer, as processing begins only after payment is received. All prices include VAT.
Claims
- Upon receiving your delivery, please inspect the package carefully. If you are not satisfied with its condition or have any concerns, ask the delivery person to note your comments on the delivery receipt.
- If you would like to file a complaint about the delivery or have issues with the goods, please use this contact form or call us at 0800 181 45 44.
- If your delivery is marked as "Delivered" but you have not received it, please contact us immediately.
- To ensure a swift resolution of any dispute with the shipping provider, we kindly ask that you provide a signed declaration. Our customer service team will be happy to assist you.
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