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Catalogue

DHL Paketshop

Shipping orders via the DHL Paketshop offers a convenient and flexible way to send, receive, and return packages. As a renowned logistics provider, DHL offers a user-friendly solution for both private individuals and businesses through its extensive Paketshop network. Customers can drop off or pick up parcels at one of the many DHL Paketshops, providing a flexible alternative to home delivery. This service allows parcels to be sent or received without the need for the recipient to be present.

DHL

Basic information

Delivery area: Nationwide shipping within Germany
Orders are processed and dispatched within 1 business day. Further details are available in the table below.
Available only for orders up to 31.5 kg with maximum dimensions of 120 × 60 × 60 cm.
Delivery dates and estimated delivery times will be communicated via email after the order has been confirmed.

Your delivery

On the shipping day, you will receive an email with your tracking number.
To track your shipment, use the Post & DHL-App or track it directly on DHL's website.
An estimated delivery time will be provided on the day of delivery. If the proposed time is inconvenient for you, you may reschedule directly with the carrier.
Deliveries are not made on weekends or public holidays.

Weight	Delivery time*	Carrier	Price
Up to 31.5 kg	2–3 business days	DHL	€0.99

^{*Please note that delivery times may be extended for orders placed via invoice or bank transfer, as processing begins only after payment is received. All prices include VAT.}

Claims

Upon receiving your delivery, please inspect the package carefully. If you are not satisfied with its condition or have any concerns, ask the delivery person to note your comments on the delivery receipt.
If you would like to file a complaint about the delivery or have issues with the goods, please use this contact form or call us at 0800 181 45 44.
If your delivery is marked as "Delivered" but you have not received it, please contact us immediately.
To ensure a swift resolution of any dispute with the shipping provider, we kindly ask that you provide a signed declaration. Our customer service team will be happy to assist you.

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