Hello, thank you for your feedback. Based on this, our supplier has contacted us and would like to respond below.
"We apologise for the problems that have occurred. We would like to ask if you could contact us at
[email protected], where our support team would be happy to resolve your complaint by sending you a new product."
Should you need anything else, please do not hesitate to contact us. Thank you and have a nice day, Ondřej - Alza Expert