Gift exchange? Easy!
We know that sometimes a gift just doesn't hit the mark. That's why, at Alza, you can exchange any product marked with the Unwanted Gift Exchange service for a voucher to purchase something else on alza.de until .
valid until
How does the gift exchange work?
-
Choose a product with the
"Unwanted Gift Exchange" serviceYou can find confirmation that the service applies to the gift in the product details and in the first step of the checkout.
-
You can return the gift by
If you don’t like your gift, simply return it unused and undamaged* by .
-
Get a voucher
for your next purchase on Alza.deOnce we receive your unopened and undamaged product, we’ll automatically send you a voucher for your next Alza.de purchase.
-
Use the voucher to buy
something elseYou can use your voucher to purchase a different gift or product. The voucher is valid until .
* For used or damaged goods, the voucher value will be reduced in accordance with the terms and conditions.
How do I return or claim my purchases?
-
Create a claim online in your account.
-
Pack the goods carefully and clearly write the case number, including letters, on the parcel.
-
Take the parcel to your nearest DHL drop-off point and send it back to us.
FAQ
You obtain it when you purchase a product on the Alza e-shop from to and tick the "Exchange unwanted gifts for a voucher until January 31, 2027" option. The service is provided free of charge and applies only to products where the service is shown in the product description and in the shopping cart during checkout and order confirmation. You can find the full terms and conditions here.
If you return goods that were purchased as brand new but are now in poor or devalued condition, you will be offered a reduced-value voucher depending on its wear, or the item will be accepted for €0 and disposed of responsibly. Items intended for personal care or hygiene cannot be returned if used or devalued, i.e., showing signs of use. You can find the full terms and conditions here.
This offer applies to all customers who meet the conditions of this service.
- The offer only applies to products marked with this service during checkout and order confirmation.
- Gift vouchers, licences, electronic content, perishable goods, and goods for which the statutory right of withdrawal does not apply cannot be returned.
- Products that have been customised to the customer's specifications (e.g. Alza Individual PC builds, products with installed screen protectors, etc.) cannot be returned.
You have two options: either within 30 days after delivery under your legal right of withdrawal, or within the framework of this service, when the product must be returned after the expiry of the 30-day period for withdrawal, but no later than . To return the items, simply fill out our online return form.
If the product was insured, its full value will be refunded.
- For goods that meet the specified conditions, Alza will refund the item’s value as a voucher for a future purchase on Alza.de.
- You can redeem the voucher under the stated conditions until its expiry date.
- If you return an item that was purchased with a voucher, Alza will again refund it in the form of a new voucher equal to the returned item’s value.
The cost of services already provided, such as customisation, initial setup, screen protector application, or other add-on services, cannot be refunded.
- In the case of statutory withdrawal.
- In case of damage.
- If the conditions are not met, e.g. the goods are damaged, incomplete, or used.
